COVID-19: HOW WE’RE LOOKING AFTER OUR COMMUNITY.
To Our Dearest and Valued Bianco Community
The safety and wellbeing of our team members, customers and communities are key. In this time of uncertainty, we're here for you and are working on adapting our levels of service to help make things a little easier.
We have extended our return period from 14 days to 30 days.
In addition to exchanges and credit notes we will now also be offering refunds for a limited time – please see the full list of our terms and conditions that still apply: Garments should be returned new, unused and with all tags still attached. Sale items are to be exchanged only.
Online Order Delivery
We've taken extra hygiene, sanitation and health measures to ensure our warehouse teams are ready to fulfil your orders for delivery.
Australia Post continues to operate its delivery. However, we ask that you please give them extra time as postal service delays are occurring due to COVID19.
*Please see below the notice from Australia post*
Australia Post is experiencing significant delivery delays in our network due to limited flights, social distancing requirements and a substantial increase in parcel volumes as more people shop online.
These delays mean temporarily suspending their Express Post guarantee of next day delivery as Australia Post is unable to commit to this timeframe. Express Post is still available but parcels may not be delivered next business day every time.
We know you’re keener than ever to find out when you’ll receive your deliveries. You can track your delivery through parcel tracking, the chatbot and the MyPost App.
We know social distancing and self-isolation can be difficult, we have been working around the clock to offer you more sale items and styles to browse during your downtime.
Stay Connected With Us
We will continue to publish further updates on our website and Social Media. And as always, feel free to dm us on Instagram or email email@example.com any questions or thoughts you have.
Getting through this together xx